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Booking terms

Last updated: October 2026

Booking request

Submitting the website form creates a booking request. The booking is confirmed once WakeXcursionSBH confirms it to you.

Price

The applicable price is the price validated with the booking request, including an accepted promo code where applicable.

Payment

No deposit is required to send or confirm a booking. Payment is made in connection with the session, notably by cash or card.

If you can’t make it

There is no cancellation fee and no no-show fee. If you can’t attend, please simply let us know as early as possible.

Weather and sea conditions

Watersports depend on weather and sea conditions. For safety or operational reasons, WakeXcursionSBH may if necessary:

  • change the departure time;
  • change the meeting or departure point;
  • offer another time or date;
  • cancel the session when conditions don’t allow it to take place safely.

If WakeXcursionSBH cancels a session before it takes place and it is not rescheduled, nothing is due for that session.

Safety

Participants follow the instructor’s safety instructions and use the required safety equipment. WakeXcursionSBH may adapt or stop an activity if continuing would create a safety issue.

Children

Where the booking form asks whether children are present, please provide that information.

Changes to these terms

These terms may evolve. Any future deposit, advance-payment, cancellation or no-show policy will only apply to bookings made under those new terms, never to bookings already confirmed.

Mediation

Consumer mediation: a consumer mediator is currently being appointed. Contact details will be added once the appointment process is completed.

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