Privacy

Nicolas RENAIS — WAKE & CURSION SBH / WakeXcursionSBH. Contact: wakexcursionsbh@gmail.com

When you send a booking request, we may process:

• your name;
• your telephone / WhatsApp number;
• your address, when provided;
• the selected session, date and time;
• the number of people on board and whether children are present, when provided;
• your message / special request;
• how you heard about us;
• your promo code, when used;
• payment status and payment method;
• the history of the booking and of our communication about it.

• receiving and managing booking requests;
• communicating with you about your booking;
• organizing and providing the booked activity;
• customer service;
• payment and accounting follow-up;
• keeping necessary business records.

Access is limited to WakeXcursionSBH and the technical providers needed to run the website, booking system and communications (hosting, email delivery, WhatsApp). Some of these providers may process data outside the European Union, with the safeguards required by law.

• Booking and customer information is kept only for as long as reasonably necessary for the customer relationship, running the service and applicable legal obligations.
• Accounting records are kept for the legally required period.
• Information that is no longer necessary is deleted or anonymised where appropriate.

Where applicable, you can ask to access, correct or delete your data, restrict its use, or object to it. Write to wakexcursionsbh@gmail.com.

If you believe your rights are not respected, you may contact the CNIL, the French data protection authority (www.cnil.fr).

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